Your enrolment into our art or pottery class will be on-going to ensure you always keep your place in your selected class.

To enroll into one of our art or pottery classes visit our online customer portal.  Existing families will need to log into their account and new families will need to set up both a family account and a student account.  Click here to see how to book into a class.

To secure your place in our art or pottery class, class fees must be paid at the time of booking.  Class fees for our art and pottery classes can be paid monthly. You will be billed for your first month of classes at the time of enrolment and your credit card or bank details will be saved on your customer account for future monthly billing.  Your direct debit will continue each month (1st of each month), automatically, until you cancel your enrolment.

Our billing is pro-rated with break periods and public holidays taken into account, therefore you will not be charged for your classes during break periods or on public holidays.

Brighton Recreational Centre offers a FREE trial class for our children’s art and pottery programs subject to availability.   Trial classes are only available if there are places available in the class of your choice.

For our adult classes, trial class fees are charged at the cost of a singular class and payment is required at the time of booking.

Trial bookings can be requested online through our customer portal, by contacting the Centre via email or telephone and can only be placed within 5 days of your chosen class.  You will receive an email once your trial booking has been confirmed.

After the completion of your trial class, and subject to availability, if you would like to enroll into the class on an on-going basis please advise our reception team who can process your enrolment.

Yes,  you can cancel your enrolment at any time by logging into your Customer Portal either using a web browser or the iClassPro App.

Go to your Account / Student (select the student) / Enrollments / and select the Drop Enrolment button. You will be prompted to select a drop date (date of the last class you wish to attend).

Enrolment cancellation requests must be received at least 5 days prior to your next monthly billing date, the first business day of each month, to ensure that you are not charged for future classes. If you wish to cancel your enrolment within a month that has already been charged, you will need to forfeit the payment for the classes that will not be attended. Refunds are not offered.

Once your enrolment cancellation request has been approved, you will receive confirmation via email of your/your child’s last class. After this date, provided your account has been paid in full (including the notice period) all payment details will be completely removed from our system.

Should a singular class be cancelled by Brighton Recreational Centre, you will be issued with a class credit for the cost of the individual class. Class credits will be applied against your next billing instalment.

Should the Brighton Recreational Centre decide to remove a class that you have enrolled in from our timetable due to a lack of enrolments, fees will be refunded in full and paid via direct transfer.

For a one-off pottery/art workshop, if a student would like to withdraw from this workshop, they must complete a refund application form no later than 72 hours before the start of the workshop.  If approved by management, students will receive a full refund which will be paid via direct transfer.  If a student wishes to withdraw from the workshop within 48-72 hours of the start of the workshop, they will receive a refund less a 20% administration fee.  The 20% administration fee is calculated on the total value of the pottery/art workshop.  Any cancellations made within 48 hours of the start of the workshop will not be entitled to a refund.

As your enrolment is considered on-going and we ensure you always keep your place in your selected class, Brighton Recreational Centre do not provide refunds or credits for missed classes unless there are significant extenuating circumstances.  Under such circumstances, a class credit application must be made, and the acceptance or rejection of the credit application is solely at the manager’s discretion.  For classes missed due to injury or illness, a medical certificate is required, which must be provided within one week of the ‘start’ date indicated on the certificate. The certificate needs to state the ‘date to date’ of absence and how this injury/illness directly affects your ability to participate.  A class credit application for absence due to illness/injury will only be considered if you have missed 2 consecutive weeks due to the illness/injury. If your credit application is accepted, the student will be issued with a class credit (maximum of 2) which will be applied against your next billing instalment.  Absence due to other commitments, camps or holidays do not warrant a class credit and will not be considered.

If you or your child is unable to attend their regular class, customers will be entitled to 1 makeup class per month. To request a future absence, log into your Customer Portal using a web browser or the iClassPro App.

Go to your Account / Student (select the student) / and select Future Absences. You will be prompted to select a date for the absence and submit.

Absences submitted at least 1 hour prior to the class starting will be marked as excused, and a Make Up Token will be issued after the class.

Once the selected date has passed, you will receive an electronic “Makeup Token” which can be used to attend another class of the same level and age group, pending the availability of a space in a suitable class. Makeup Tokens have an expiry of 90 days.

Make up classes are booked by logging into your Customer Portal using a web browser or the iClassPro App.

Go to your Account / Student (select the student) / and select Makeups. Available Tokens are can be seen and selected to use your token for available classes. Dates will only be shown for the next 5 days as booking into the makeup class can only be made within 5 days of when the class is scheduled. A Makeup class must be utilised within 90 days of the date of the class for which the makeup lesson was claimed and the makeup token generated.

Art course fees do not include materials. Students are required to supply their own art materials which are outlined on the relevant class page on our website.

Pottery course fees include the use of all tools, materials including clay and glazes, and firing of 6 pieces for a beginner wheel class and 10 pieces for a hand building and wheel classes per term.

Only the objects made at the Centre will be fired in the kiln. Any works brought from outside the Centre will not be accepted.  Only technically sound projects will be fired to avoid potential damage.

Due to limited space within the kiln, students will only be able to fire a maximum of 6 pieces in a beginner wheel class and 10 pieces in hand building and wheel classes no larger than (25/25/25cm) per term.

Work will take approximately 2-3 weeks to fire after the term programs finishes. Students have up to one month to collect their work after being notified that it is ready for collection. It is the student’s responsibility to arrange collection within this timeframe. If work is not collected within this time, it will be disposed of or donated to a local charity to make space for the next term’s courses.

Students must allow sufficient time (at least 10 minutes) before the end of class for packing up, cleaning the tools, putting projects away safely and wiping down the tables. Classes commence and conclude at the times outlined on our website.

Supervision of Minors  

To ensure children’s safety, minors under 12 must be supervised at all times by a parent or guardian while inside the BRC facility. Supervision is only available during scheduled classes, but parents/guardians are responsible for their child’s supervision before and after. Children must not leave the facility without a guardian over 16, and those under 12 cannot leave alone.  

EARLY ARRIVAL  

If a student arrives early for class, we kindly ask that a parent or guardian supervises them until class begins, especially for those under 12. If a child is to be unsupervised, prior arrangements must be made with management. This policy is in place to keep everyone safe during emergencies, as we may need to evacuate the facility. We appreciate your understanding, as we can’t guarantee supervision for students whose presence we aren’t aware of. 

LATE DEPARTURE 

If you expect to be late picking up your child, please call BRC reception on 9592 3033. Your child will wait on the chairs opposite the front desk, so that a BRC team member can keep an eye on them. If a student is often not picked up within five minutes of class ending, BRC management will reach out to discuss how we can help.  

Bathroom Procedures  

We strongly advise all students to visit the bathroom before their class begins. There are toilets located downstairs next door to the pottery studio as well as upstairs next door to our art room.  If a student needs to visit the bathroom during class time, they will need to go to the bathroom in pairs.